If the devil is indeed in the details, you’ll want to take notes as the HospitalDesign360 faculty share their checklists, insights, and experience. Take a moment to get to know our talented faculty, and to take a sneak peek at “one key thing” they say you’ll take home from this conference that will have a truly positive impact on the success of your project. You can also get to know this year’s consulting architects who will participate in the one-on-one consultation sessions.
Dan Chapel, AIA, NCARB, President, Chapel Associates Architects, Little Rock, Arkansas
Dan Chapel is president of Chapel Associates Architects in Little Rock, Arkansas. Chapel Associates is a nationally recognized firm specializing in animal facility design. Chapel Associates has participated in the design of more than 700 veterinary hospitals, boarding kennels and animal shelters. Past projects include two dvm360 Hospital Design Competition Hospital of the Year Award winners and many Merit Award winners.
Dan is a nationally recognized expert in the field of veterinary architecture. He has served as a featured speaker on topics of animal facility design at all major veterinary conferences, including the Fetch dvm360, VMX, WVC and AAHA. He has been a speaker at the HospitalDesign360 conference since 1981. He has authored or contributed information relating to hospital design to veterinary related books and publications.
“I hope that all of the attendees will take away the importance of doing enough brainstorming, pre-planning, crystal ball reading, or whatever it takes to develop an efficient, functional floor plan for the project. The floor plan is the key to a successful hospital. All hospital functions and elements must be included (even the less sexy features like storage and mechanical systems).”
Brian Conrad, CVPM, Meadow Hills Veterinary Center, Kennewick, Washington
Brian Conrad, CVPM, has been the practice manager for Meadow Hills Veterinary Center in Kennewick, Wash., since 1999. During his tenure at Meadow Hills, the clinic was named Veterinary Economics Hospital of the Year in 2001 and the 2004 Mid-Columbia Small Business of the Year. Conrad is a frequent lecturer for the Fetch dvm360 conventions and a contributor to Vetted and Firstline magazines. He recently ended his term as president of the Veterinary Hospital Management Association.
“Building your hospital is just the start – the work ramps up after the ribbon cutting ceremony, when you create the plan that pay for it! How you’ll staff it, create effective work flows, implement new maintenance protocols, and make it profitable and sustainable. Now that’s a BIG ribbon!”
Hilal Dogan, BVSc, CCTP
Dr. Hilal Dogan completed veterinary school in 2015 at Massey University in New Zealand. She has spent most of her life travelling and has a diverse cultural background. She is the founder of the Veterinary Confessionals Project and is also a certified clinical trauma professional (for humans). She currently lives and works as a relief veterinarian in Denver, Colorado. She enjoys doing both general practice as well as emergency. Her other passions involve teaching, writing, hiking, cooking, comedy sports and traveling.
Dave Gasser, AIA, NCARB, Partner, BDA Architecture, Albuquerque, New Mexico
Dave Gasser joined BDA Architecture in 1999, with an architectural degree specializing in the design of animal care facilities. Over the past 16 years, he has completed more than 100 animal-care-related projects all over the United States and Canada. Along with programming, conceptualizing and designing facilities, he also manages many of the projects through their construction. His expertise includes both small and large animal practices as well as shelter and boarding facilities.
Gary Glassman, CPA, Partner, Burzenski & Company PC, East Haven, Connecticut
Gary Glassman has been a practicing CPA since 1976. In 1988, he became a partner of Burzenski & Company PC, an accounting and financial management consulting firm in East Haven, Connecticut. Gary focuses on the field of veterinary practice management and specializes in financial management and tax planning for veterinary practices and their owners. Additionally, he has extensive experience in the areas of practice valuation, related practice sale, merger and acquisition activity and structuring buy/sell agreements as well as hospital expansion and financing.
He is a regular speaker at national, regional and local veterinary conferences on financial and tax topics, including “Tax Tips for the Practice Owner” and “Financial Reporting to Improve Practice Results.” He is quoted on a regular basis in national veterinary publications.
Gary is a member of AAHA and the Veterinary Hospital Managers Association. He is a charter member of VetPartners, a national organization of veterinary advisors and consultants. He is also a member of the American Institute of Certified Public Accountants and the Connecticut Society of Certified Public Accountants.
“The IRS can actually help you pay for your project. This is legit, and it is real money, not a loophole. But you have to know how to design your new construction to maximize your tax deduction.”
C. Scott Learned, MS, MBA, PE, LEED AP, President, Design Learned, Inc., Norwich, Connecticut
C. Scott Learned is president and founder of Design Learned Inc. He has overseen the engineering of mechanical, electrical, plumbing, fire protection and noise control design since the company’s inception in 1993. The company specializes in veterinary hospital and animal shelter engineering, having designed hundreds of projects throughout the country. He also has substantial experience in many types of human-occupied buildings. Scott is a frequent speaker on building system engineering at national conferences and has published a range of articles addressing the challenges of engineering for animal care facilities.
Heather Lewis, AIA, NCARB, Partner, Animal Arts, Boulder, Colorado
Heather Lewis joined Animal Arts in August 2000 and has since become a principal in the firm. She has managed the design of companion animal hospitals, equine and large animal hospitals, assistance dog campuses and animal shelters. Over the last two years, she has been working with the Fear Freeâ„ Initiative to develop an array of stress-free approaches to hospital design.
Heather has managed the drawing production and construction administration for significant animal care facilities, including the 80,000-square-foot Dumb Friends League in Denver, Colorado, and Upstate Veterinary Specialists in Greenville, South Carolina, which was awarded Hospital of the Year in 2003 by the dvm360 Hospital Design Competition. She was project manager for the 36,000-square-foot LEED Platinum Denver Animal Shelter completed in May 2011. She’s working on the expansion of the award-winning Upstate Veterinary Specialists’ satellite facility in Asheville, North Carolina. Heather was the designer for Tryon Equine Hospital, a 2016 dvm360 Hospital Design Competition Merit Award Winner.
She has spoken on animal care facility design at Fetch dvm360, VMX, the HSUS Animal Care Expo, the American Association of Equine Practitioners Conference, The Wild West Veterinary Conference, Texas Unites for Animals, the American Association of Feline Practitioners Conference and the UC Davis International Symposium on Feline Health.
“My ‘one key thing’ is to learn enough about the hospital design process that you can pay attention to the PRODUCT that you are creating. I see this time and time again – those who are familiar with and comfortable with the language of hospital design can speak that language best.”
Vicki Pollard, CVT, AIA, Partner, Animal Arts, Boulder, Colorado
Vicki Pollard brings unique experience to Animal Arts with degrees in both architecture and veterinary technology. These combined skills give Vicki the perspective to design interior spaces that work on every level—from complex veterinary hospital function to specific equipment layout.
Prior to joining Animal Arts, Vicki worked as the owner’s representative during the construction of the $5 million Alameda East Veterinary Hospital campus, which was featured on the program Emergency Vets on Animal Planet. As the owner’s representative, her daily tasks included working closely with the veterinarians and staff to design individual spaces to meet their needs. Equipment layout and procurement were among Vicki’s responsibilities. She also served as the general manager of the Animal Lodge, the boarding, daycare, and rehabilitation facility for dogs and cats at Alameda East.
Vicki has worked on a number of large veterinary hospital projects since joining Animal Arts in 2006, including the dvm360 Hospital Design Competition and AAHA-award-winning Coral Springs Veterinary Hospital in Coral Springs, Florida; VCA Veterinary Referral Associates in Gaithersburg, Maryland; VCA South Shore Animal Hospital in Weymouth, Massachusetts; and the 42,700-square-foot, multi-level specialty referral VCA West Los Angeles Animal Hospital. She is currently working on the design of a new hospital for Sage Centers for Veterinary Specialty and Emergency Care in Redwood City, California.
Vicki has spoken on veterinary hospital design at the HospitalDesign360 conference and VMX.
“Early equipment selection and careful review of its associated electrical, plumbing and cabinetry requirements during the design process will prevent an inundation of change orders during construction.”
Kathryn Primm, DVM, owner, Applebrook Animal Hospital, Ooltewah, Tennessee
Dr. Kathryn Primm received her DVM from Mississippi State CVM in 1996. She also has an undergraduate degree in Biological Sciences received in 1996 as well as a dual degree. She is the Nation’s First Fear Free Certified Professional and has enjoyed seeing how low stress protocols can impact success in practice.
Dr. Primm started her practice and grew it into a productive and progressive small animal hospital. It has grown from nothing into a 2 doctor hub that provides care for dogs and cats. She continues to serve as chief veterinarian, manager, and owner. Prior to the opening of Applebrook Animal Hospital in 1998, Dr. Primm practiced as an associate veterinarian at Appalachian Animal Clinic in Cleveland, TN from 1997-1998. Immediately following graduation, she was an associate veterinarian at Fox Ridge Animal Hospital in Memphis, TN from 1996-1997. Dr. Primm is a member of AVMA and her local VMA. Applebrook Animal Hospital is recently remodeled to provide an optimal environment for providing a Fear Free experience and AAHA certification is applied for and underway.
Dr. Primm has contributed to popular press publications, such as Woman’s Day, Prevention and Health magazines. Her work has been published in Veterinary Economics, Firstline and Veterinary Medicine and her articles make frequent appearances on dvm360.com and in Vetted magazine. She is the “resident veterinarian” for www.iheartdogs.com and www.iheartcats.com. This affiliation allows her to host live stream videos which have a large viewing audience. She is also the host of two radio shows/podcasts on PetLife Radio- Dr. Kat Gone to the Dogs and Nine Lives with Dr. Kat.
Wayne Usiak, AIA, NCARB, CEO and Founder, BDA Architecture, Albuquerque, New Mexico
Wayne designed his first animal hospital in 1977, and in 1981 won his first Hospital Design Competition award. In 1986, he founded BDA Architecture PC to specialize in the design of animal care facilities. Since that time, more than 700 projects have been completed in 46 states and 11 countries. Projects include small animal general practice, specialty referral, emergency, mixed practice, equine, veterinary university design, and boarding. More than 50 specialist-referral facilities have been completed, including facilities for surgical, ophthalmology, oncology, dermatology and critical care. The firm has been awarded more than 30 dvm360 Hospital Design Competition awards, including Hospital of the Year numerous times.
In 1998 BDA founded CMP, Inc., their in-house construction division. Since 1998, CMP has completed construction on over 60 animal care facilities.
Wayne speaks regularly at both national and international veterinary conferences.
“Attendees will leave this conference with a new confidence in their understanding of the process, the players, the pitfalls and the areas they need to pay particular attention to in their own project. New ideas will be presented that they’d never considered before the conference. Their excitement will be heightened as they leave full of this new knowledge of how to make their dream a reality, how to use their team to get their, and how they can make their project beautiful, functional, and affordable.”
Richard Rauh, AIA, principal of rfa, Laguna Hills, California
Richard Rauh, AIA, principal of rfa, has received five Hospital of the Year awards as well as over 15 national Merit Awards in the dvm360 Hospital Design Competition for his trend setting designs. He is the recipient of the Richard Neutra Award for design excellence.
He has instructed architecture at California State Polytechnic University and has lectured at veterinarian conferences and roundtable forums. His articles on design have been featured in Veterinary Economics, Veterinary Industry, and AAHA Trends.
Tim Parsons, AIA, Lead Creative Designer, TWC, Willmar, Minnesota
Tim Parsons joined the TWC team in 2012. He is a graduate of Washington University in St. Louis with a Bachelor of Arts in Architecture. Prior to joining TWC, Tim has been in the design industry for over 22 years. Tim spent the first portion of his career at a traditional architecture only firm focusing on general commercial, public projects and religious facilities.
The next portion of career transitioned Tim into the Design Build realm with an emphasis on Funeral Homes, Multi-family housing and the hospitality industry. 12 years later, Tim continued his work in Design-Build, became a Licensed Architect, and joined TWC in the role of Lead Creative Designer.
His favorite part of the industry is being able to listen to Clients’ desires and see those desires become a reality – thanks to a well-thought out design and a conscientious construction team. Before construction however, an Architect must be able to clearly express design concepts and logic to the client in a format that is understood – whether it be through words, on paper, or a fly-thru in a virtual 3-D model. Whatever communication method speaks to the individual Client is always the best method to use.