“I have to create a client experience in my hospital that’s so phenomenal that the client wants to never do business with anyone else, and that’s a tough feat. But, it’s talking to my staff, working with my staff, and saying, ‘You know what? My clients are my biggest asset, and without my clients, I don’t exist. I don’t have a business, and so often we’re worried about other things that we’re not worried about keeping our clients here.”
Fetch educator Brian Conrad, CVPM, works hard and smart. He laughs loudly and joyously. And he is unrelentingly proactive about his work as practice manager, big industry thinker and now president of the Veterinary Hospital Managers Association. He is never satisfied with old ideas, so every year he brings his newest thoughts, advice and opinions to Fetch’s Practice Management track.
If you want to know where one of the smartest Certified Veterinary Practice Managers sees the veterinary industry traveling next, buy a ticket for a Fetch near you and strap in for a rocket ride to the top!
Brian’s Fetch Kansas City sessions:
|Thursday, December 7, 2017||7:00 - 9:00 PM||Evening Sessions||Practice Managment||B. Conrad, CVPM||Ask the pet owner: A LIVE panel and learning session|
|Thursday, December 7, 2017||12:30 - 1:30 PM||Lecture||Money Matters and Masterful Managing||B. Conrad, CVPM||Owning and running: If it were easy, everyone would do it|
|Thursday, December 7, 2017||1:45 - 2:45 PM||Lecture||Money Matters and Masterful Managing||B. Conrad, CVPM||Girls just wanna have fun: Creating an enjoyable workplace|
|Thursday, December 7, 2017||3:00 - 4:00 PM||Lecture||Launch Pad Learning — Money Matters and Masterful Managing||B. Conrad, CVPM||Forget the P&L: Sharing real numbers with your team|
|Thursday, December 7, 2017||4:15 - 5:15 PM||Lecture||Money Matters and Masterful Managing||B. Conrad, CVPM||From recommendation to invoice: The compliance cycle|
|Thursday, December 7, 2017||5:30 - 6:30 PM||Lecture||Money Matters and Masterful Managing||B. Conrad, CVPM||The world’s best managers share their top solutions|
|Friday, December 8, 2017||8:00 - 9:00 AM||Lecture||Client Relations||B. Conrad, CVPM||The new client treasure chest: Where can I find THAT?|
|Friday, December 8, 2017||9:15 - 10:15 AM||Lecture||Client Relations||B. Conrad, CVPM||Phone calls gone bad: Coaching receptionists (kindly) with recordings|
|Friday, December 8, 2017||11:00 AM - 12:00 PM||Lecture||Client Relations||B. Conrad, CVPM||What happens in the treatment area doesnÌÄå¥t stay there: How to communicate value for clients and their pets|