“I have to create a client experience in my hospital that’s so phenomenal that the client wants to never do business with anyone else, and that’s a tough feat. But, it’s talking to my staff, working with my staff, and saying, ‘You know what? My clients are my biggest asset, and without my clients, I don’t exist. I don’t have a business, and so often we’re worried about other things that we’re not worried about keeping our clients here.”
Fetch educator Brian Conrad, CVPM, works hard and smart. He laughs loudly and joyously. And he is unrelentingly proactive about his work as practice manager, big industry thinker and now president of the Veterinary Hospital Managers Association. He is never satisfied with old ideas, so every year he brings his newest thoughts, advice and opinions to Fetch’s Practice Management track.
If you want to know where one of the smartest Certified Veterinary Practice Managers sees the veterinary industry traveling next, buy a ticket for a Fetch near you and strap in for a rocket ride to the top!
Brian’s Fetch Kansas City sessions:
|Date||Start time||End time||Room||Track||Speaker||Description|
|12/7/2017||12:30 PM||1:30 PM||Room 24C||Money Matters and Masterful Managing||Brian Conrad, CVPM||Owning and running: If it were easy, everyone would do it|
|12/7/2017||1:45 PM||2:45 PM||Room 24C||Money Matters and Masterful Managing||Brian Conrad, CVPM||Girls just wanna have fun: Creating an enjoyable workplace|
|12/7/2017||3:00 PM||4:00 PM||Room 24C||Money Matters and Masterful Managing, Launch Pad Learning||Brian Conrad, CVPM||Forget the P&L: Sharing real numbers with your team|
|12/7/2017||4:15 PM||5:15 PM||Room 24C||Money Matters and Masterful Managing||Brian Conrad, CVPM||From recommendation to invoice: The compliance cycle|
|12/7/2017||5:30 PM||6:30 PM||Room 24C||Money Matters and Masterful Managing||Brian Conrad, CVPM||The world's best managers share their top solutions|
|12/7/2017||7:00 PM||9:00 PM||Point Loma Room||Evening Sessions||Brian Conrad, CVPM||Ask the pet owner: A LIVE panel and learning session|
|12/8/2017||8:00 AM||9:00 AM||Room 24C||Client Relations||Brian Conrad, CVPM||The new client treasure chest: Where can I find THAT?|
|12/8/2017||9:15 AM||10:15 AM||Room 24C||Client Relations||Brian Conrad, CVPM||Phone calls gone bad: Coaching receptionists (kindly) with recordings|
|12/8/2017||11:00 AM||12:00 PM||Room 24C||Client Relations||Brian Conrad, CVPM||What happens in the treatment area doesn't stay there: How to communicate value for clients and their pets|