Fetch dvm360® Conference FAQs

Have a question about Fetch dvm360® Conference? Find the answer here! If your question is not listed, please feel free to drop us a line.

Fetch dvm360® Conference in Indianapolis/San Diego and Atlantic Coast Veterinary Conference® (ACVC™)

I registered for Fetch dvm360® Conference in Indianapolis (November 9-10, 2020), or Atlantic Coast Veterinary Conference® (ACVC™) (October 26-29, 2020). How do I transfer my registration to the virtual conference?
We are working on contacting everyone via phone and email. In the email there is a survey link that will allow you to request one of 2 options:
  • Option 1: Request a full refund of the registration fee you paid
  • Option 2: Elect to transfer your existing payment to register for the virtual conference, and you will be credited for the cost difference in registration fees.

The deadline to request a transfer of your registration or a full refund is Friday October 2, 2020, by 11:59 p.m. ET. After this deadline, any remaining registrations will be transferred to a registration for the virtual conference at the original rate paid.

We will be transferring registrations at the following virtual registration values:

  • $199 for veterinarians
  • $150 for technicians/practice managers
  • $50 for students
  • $150 for retired veterinarians
  • $150 for military veterinarians

Please Note: You do NOT need to register again for the virtual conference once completing the survey. You will receive a registration confirmation email from CVENT once we have completed the registration transfer for you. If you have not yet received this survey, please email us at [email protected].

Substitutions of registrants will not be allowed.

Whom should I contact if I have questions?

Phone: (800) 255-6864. Our office is currently closed because of shelter-in-place regulations, so please leave a voice message, and we will return your call before the end of the next business day.

Email: [email protected]

Are you refunding airfare?

Registrants are responsible for canceling their airline tickets. You should contact your carrier directly and follow their guidelines regarding the cancellation of flights. Each airline has its own policies regarding refunds and vouchers for future travel. You will need to work with the carrier directly to determine whether you qualify.

CE

How many hours of continuing education (CE) can I get?

The number of hours you get from a Fetch dvm360® Conference depends on the location, but typically you can expect a maximum of 28 hours at an event.

Is Fetch dvm360® Conference education approved by the Registry of Approved Continuing Education (RACE)?

For the past 30 years (from when we were CVC to the present), all our conference education has been RACE approved. Programs are submitted and approved for RACE accreditation closer to the event.

Note: Check with your state’s board for the number of hours it approves. Some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of CE delivery.

What about other licenses?NYSED Approved

Fetch dvm360® Conference is approved to provide CE to New York State licenses.

Our practice management courses are also applicable toward the CE requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association.

What if I’m licensed in Texas?

Veterinarians licensed in Texas need to track each seminar hour attended on a CE checklist. After you pick up your badge and materials, stop by the information desk to sign in and pick up your Texas CE checklist. Before you leave the conference on your final day, you must return your completed checklist to the registration desk and sign out on the sheet provided. A Fetch dvm360® staff member will verify your hours and give you a signed CE Certificate of Attendance. This is important. Don’t leave without your certificate — we can’t mail it to you.

Where do I get my CE form?

You can get your CE form in a few different ways. You’ll find a printed copy in the back of your Go Guide (located in the tote you get at registration). You’ll also find a link to the CE form through the Fetch dvm360® app. A link to a fillable PDF of the CE form can also be emailed to you after you attend the conference.

Conference details

What is the cost?

It depends on when you register, what your role is and how long you want to attend. The earlier you register, the more money you’ll save.

See registration forms and the online registration system for a more specific breakdown.

Where can I see the schedule?

You’ll find the most up-to-date version of the schedule online.

Once you’ve registered, roughly a month from the show, the Fetch dvm360® app will also include the complete list of sessions available. Using the app, you can plan and save all the sessions you’re interested in. After you register on-site, you’ll also receive a printed version of the schedule. But remember that details often change after the guide has been sent to the printer, so double-check check your information against the electronic schedules.

What are registration desk hours?

Hours will vary depending on location, but in general, the registration desk will open in the morning the conference begins. It will always open before morning sessions start and remain open for a short time after sessions end for the evening.

What are exhibit hall hours?

Exhibit hall hours will vary depending on location, but you can expect the hall to open in the morning on the second day of the conference. It will stay open until the afternoon of the last day of the conference. Your conference materials and emails will give you exact times for your location.

What is your cancellation policy for attendees?

To receive a full refund for a Fetch dvm360® conference, minus a $50 processing fee, your registration cancellation must be made in writing, by fax, email or mail, postmarked by a specific date for each No refunds will be issued for conference or special program registrations after the cancellation date for each conference. You will not receive a refund if you do not cancel your registration by the cancellation date for each event or do not attend the conference after registering (a no-show). A $50 processing fee will be charged for registration changes that affect name badges.

What if I have accessibility concerns?

Fetch dvm360® fully complies with the legal requirements of the federal Americans With Disabilities Act and the rules and regulations thereof. If any participant in this educational activity is in need of accommodations, please indicate this on your registration form, and we’ll contact you for any additional information if needed. You can also contact us directly for additional questions about needs.

What is your photography and videography policy?

The Fetch dvm360® Conferences reserve the exclusive rights to all recordings or reproductions of the conference’s supporting materials. Unauthorized recording, by any means, is expressly prohibited. This includes, but is not limited to, recording presentations or reproductions of supporting audio/visual materials, exhibits and other supporting continuing education materials. By attending a Fetch dvm360® Conference, meeting or related activity (“Events”), all participants, attendees, exhibitors, sponsors and guests (“you”) create an agreement between you and Fetch dvm360® regarding the use and distribution of your image, including but not limited to your name, voice and likeness (“Image”). By attending the Events, you acknowledge and agree that photographs, video and/or audio recordings may be taken of you and you grant permission to Fetch dvm360® (and its agents) to utilize, in perpetuity, your image in any electronic or print distribution, or by other means hereinafter created, both now and in the future, for any lawful purpose as determined by Fetch dvm360®.

Guests

Can I bring a spouse, friend or child?

Guests (e.g., spouses, significant others, children) are defined as people who don’t work in the veterinary industry (no animals are allowed; see below). They’ll receive complimentary exhibit hall-only badges (which means no access to sessions). On-site guest badges are $5. Children ages 10 to 18 receive free badges, and children under 10 do not require a badge.

Can I bring a service animal?

Companion animals are not allowed in the Fetch dvm360® conference exhibit hall. Let us know if you have a service animal that needs accommodation.

Can someone on my team (or a veterinarian) get access to just the exhibit hall?

All veterinarians, technicians, practice managers and team members who are affiliated with a practice and/or not working for an industry company can get exhibit hall-only badges for $45. Guests who want to attend sessions will need to register.