Aug. 23-26, 2019
Dive into innovative learning with practice management sessions at Fetch dvm360 conference! These sessions are open to all attendees (veterinarians and technicians included!) and are applicable toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association. Learn more about CE specifics here.
View the full program, or only show me: Clinical Program | Technician Program
The links above will take you to session pages presorted by interest, but you can search this grid any way you’d like. Type in any keyword, phrase or speaker name and dive in!
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| Date | Start time | End time | Location | Track | Speaker | Session title |
|---|---|---|---|---|---|---|
| 8/23/2019 | 11:00 AM | 11:50 AM | 3501 AB | Sponsored Lunch and Learn | Dr. Karen Felsted | Where business and medicine intersect: Rethinking the anesthetic journey for the pet AND the client  |
| 8/23/2019 | 12:00 PM | 12:50 PM | 2211 | Veterinary Leadership | Dr. Robert Trimble and Elise Lacher, CPA | Enlightened Rebels Make SHIFT Happen! (Part 1): Escape the management matrix |
| 8/23/2019 | 12:00 PM | 12:50 PM | 2205 | Future Growth, Future Clients | Brian Conrad, CVPM | Innovation that works: How to evaluate strategies to set you apart from the competition  |
| 8/23/2019 | 12:00 PM | 12:50 PM | 2204 | Tackling the Doctor Shortage | Dr. Eva Evans | How I attract and retain millennial associates |
| 8/23/2019 | 1:00 PM | 1:50 PM | 2211 | Veterinary Leadership | Dr. Robert Trimble and Elise Lacher, CPA | Enlightened Rebels Make SHIFT Happen! (Part 2): Upgrade your operating systems for adaptability and collaboration |
| 8/23/2019 | 1:00 PM | 1:50 PM | 2204 | Finding New Clients | Dr. Eva Evans | Seven steps to attract and keep millennial clients |
| 8/23/2019 | 1:00 PM | 1:50 PM | 2205 | Outside-industry Ideas | Brian Conrad, CVPM | Dentist's office wisdom: How my dentist's-office-manager wife schools me on workflow, compliance and a healthy bottom line |
| 8/23/2019 | 2:00 PM | 2:50 PM | 2211 | Veterinary Leadership | Dr. Robert Trimble and Elise Lacher, CPA | Enlightened Rebels Make SHIFT Happen! (Part 3): Unleash your team's creativity, motivation, and accountability |
| 8/23/2019 | 2:00 PM | 2:50 PM | 2204 | Practice Ownership 101 | Dr. Eva Evans | Startups: What you need to know about opening a new hospital |
| 8/23/2019 | 2:00 PM | 2:50 PM | 2205 | What I've learned | Brian Conrad, CVPM | 'Mistakes were made': Learn from the mistakes in my 25-year career and your own |
| 8/23/2019 | 3:00 PM | 3:50 PM | 2211 | Veterinary Leadership | Dr. Robert Trimble and Elise Lacher, CPA | Enlightened Rebels Make SHIFT Happen! (Part 4): Elevate your success through compelling purpose and radical transparency |
| 8/23/2019 | 3:00 PM | 3:50 PM | 2205 | Better Thinking, Better Practice | Dr. Hilal Dogan | Secondary trauma, the great pretender— understanding your neurobiology before it's too late |
| 8/23/2019 | 3:00 PM | 3:50 PM | 2204 | Practice Ownership 101 | Dr. Eva Evans | "If you build it they will come" and 10 other inspiring affirmations for a starting a new practice |
| 8/23/2019 | 4:00 PM | 4:50 PM | 2211 | Veterinary Leadership | Dr. Betsy Charles | Can't we all just get along?  |
| 8/23/2019 | 4:00 PM | 4:50 PM | 2205 | Better Thinking, Better Practice | Dr. Hilal Dogan | Techniques to start rewiring your brain and overcoming the negativity bias |
| 8/23/2019 | 4:00 PM | 4:50 PM | 2204 | Buying and Selling a Practice | Dr. Eva Evans | Why you should sell to a millennial associate, why millennials should buy, and how to get it done |
| 8/23/2019 | 5:00 PM | 5:50 PM | 2211 | Veterinary Leadership | Dr. Betsy Charles | A better way to fight |
| 8/23/2019 | 5:00 PM | 5:50 PM | 2205 | Better Thinking, Better Practice | Dr. Hilal Dogan | Can you implement self-care practices for your team/clinic? |
| 8/24/2019 | 8:00 AM | 8:50 AM | 2501B | Keynote Session | Drs. Mary Gardner and Sue Ettinger | Under pressure—surviving work life IMbalance |
| 8/24/2019 | 9:00 AM | 9:50 AM | 3501 D | For Doctors and Managers | Dr. Julie Reck | Personal success: Ready to be obnoxiously optimistic? Be the change for yourself, your patients, and your professions |
| 8/24/2019 | 9:00 AM | 9:50 AM | 2504 B | Receptionist Realities | Bash Halow, LVT, CVPM | Wanted: Octopus to work busy reception desk—a look at what CSRs do (and should be doing) in this busy era of client service |
| 8/24/2019 | 10:00 AM | 10:50 AM | 2504 B | Future Practice | Bash Halow, LVT, CVPM | Trends and products: What's the buzz in 2019? |
| 8/24/2019 | 10:00 AM | 10:50 AM | 3501 D | Practice Ownership 101 | Dr. Julie Reck | A modern take on practice ownership |
| 8/24/2019 | 11:00 AM | 11:50 AM | 2504 B | Beating Bad Attitudes | Brian Conrad, CVPM | Use coaching and communication to flip the script on negative staff behavior |
| 8/24/2019 | 11:00 AM | 11:50 AM | 3501 D | Practice Ownership 101 | Dr. Julie Reck | The art of putting the right people in the right seat on your bus |
| 8/24/2019 | 2:00 PM | 2:50 PM | 3501 D | Calming Pets, Clients | Dr. Julie Reck | How staff can make or break a Fear Free℠ experience |
| 8/24/2019 | 2:00 PM | 2:50 PM | 2503 A | Hiring Tips | Dr. Dave Nicol | Awesome job ads to dramatically improve your response rate |
| 8/24/2019 | 2:00 PM | 2:50 PM | 2504 B | Team Meetings | Brian Conrad, CVPM | Turn demoralizing team meetings into invigorating ones |
| 8/24/2019 | 3:00 PM | 3:50 PM | 3501 D | Calming Pets, Clients | Dr. Julie Reck | Beyond the basics: Difficult cases and common challenges in Fear Free℠ practice |
| 8/24/2019 | 3:00 PM | 3:50 PM | 2504 B | Making a Difference | Brian Conrad, CVPM | Work life vs. non-work life: Are they in conflict? Make sure they aren't in your practice |
| 8/24/2019 | 3:00 PM | 3:50 PM | 2503 A | Retaining Associates | Dr. Dave Nicol | How to unleash the power of the next vet generation |
| 8/24/2019 | 5:40 PM | 6:30 PM | 3501 F | Nutrition | Dr. Cailin Heinze | Practical weight loss tips for dogs and cats |
| 8/24/2019 | 5:40 PM | 6:30 PM | 2503 A | Workplace Wellbeing | Dr. Dave Nicol | Making vet med fun again: 6 ways to help you and your staff have the best jobs in the world |
| 8/24/2019 | 6:40 PM | 7:30 PM | 2204 | Practice Tips Evening Session | Drs. Dave Nicol and Betsy Charles | "Blunt Dissection Podcast" LIVE! Learn how a successful practitioner built their success and what lessons you can learn |
| 8/25/2019 | 8:00 AM | 8:50 AM | 2504 A | Fix This Practice | Bash Halow, LVT, CVPM | Anonymous advice: Study real reports from a real practice to work together to find solutions (Part 1) |
| 8/25/2019 | 8:00 AM | 8:50 AM | 2504 B | Tough Talks | Dr. Ryane Englar | Exam room GPS: Using signposts to direct the flow of conversation |
| 8/25/2019 | 9:00 AM | 9:50 AM | 2504 A | Fix This Practice | Bash Halow, LVT, CVPM | Anonymous advice: Study real reports from a real practice to work together to find solutions (Part 2) |
| 8/25/2019 | 9:00 AM | 9:50 AM | 2504 B | Tough Talks | Dr. Ryane Englar | Bad news delivery: Why are we so bad at it? |
| 8/25/2019 | 11:00 AM | 11:50 AM | 2504 A | Personnel Management | Bash Halow, LVT, CVPM | Get real about raises: When they're called for and what you can do to get one (or feel good about giving one) |
| 8/25/2019 | 11:00 AM | 11:50 AM | 2504 B | Tough Talks | Dr. Ryane Englar | Playing with a half-deck: Strategies to manage client financial constraints |
| 8/25/2019 | 1:40 PM | 2:30 PM | 2504 A | Client Relations | Dr. Karen Felsted | Lessons from video: Successfully forward-booking clients in your practice |
| 8/25/2019 | 1:40 PM | 2:30 PM | 2504 B | Touchy-feeling Talking | Dr. Ryane Englar | The psychology behind the power of transparency (with clients) and unconditional positive regard (with everyone else you know) |
| 8/25/2019 | 2:40 PM | 3:30 PM | 2504 A | Decisions With Data | Dr. Karen Felsted | New data on 5 changes that really make a difference (Part 1) |
| 8/25/2019 | 2:40 PM | 3:30 PM | 2504 B | Marketing | Dr. Dave Nicol | Content marketing for vets that work (Part 1): How to build your practice rockstar brand in less than three hours a week |
| 8/25/2019 | 4:30 PM | 5:20 PM | 2502 A | Veterinary Leadership | Dr. Betsy Charles | Boomers are work-a-holics, X-ers are lazy, Millennials are entitled and Gen Z is beyond help. How are we supposed to work together? |
| 8/25/2019 | 4:30 PM | 5:20 PM | 2504 A | Decisions With Data | Dr. Karen Felsted | New data on 5 changes that really make a difference (Part 2) |
| 8/25/2019 | 4:30 PM | 5:20 PM | 2504 B | Marketing | Dr. Dave Nicol | Content marketing for vets that work (Part 2): Examples and case studies |
| 8/25/2019 | 5:30 PM | 6:20 PM | 2502 A | Veterinary Leadership | Dr. Betsy Charles | Lead like a boss: Strategies for effective influence |
| 8/25/2019 | 5:30 PM | 6:20 PM | 2504 B | Finding a Job | Dr. Dave Nicol | Finding your perfect practice: A strategy to help choose a workplace where you'll thrive |
| 8/25/2019 | 5:30 PM | 6:20 PM | 2504 A | Practice Finance | Dr. Karen Felsted | Budgeting doesn't have to be boring—or hard |
| 8/26/2019 | 8:00 AM | 8:50 AM | 2502 B | Veterinary Leadership | Dr. Betsy Charles | Who are you? Lessons from the greatest showman |
| 8/26/2019 | 8:00 AM | 8:50 AM | 2504 B | Fighting the Associate Shortage | Bill Schroeder and Tosha Zimmerman, CVT | How to attract today's job applicants online |
| 8/26/2019 | 8:00 AM | 8:50 AM | 2504 A | Practice Finance | Dr. Karen Felsted | Pricing strategy isn't just a fee increase (Part 1) |
| 8/26/2019 | 9:00 AM | 9:50 AM | 2502 B | Veterinary Leadership | Dr. Betsy Charles | Life is hard and not fair, so how do I thrive? |
| 8/26/2019 | 9:00 AM | 9:50 AM | 2504 B | Finding New Clients | Bill Schroeder | Word-of-mouth: How to build a practice tribe |
| 8/26/2019 | 9:00 AM | 9:50 AM | 2504 A | Practice Finance | Dr. Karen Felsted | Pricing strategy isn't just a fee increase (Part 2) |
| 8/26/2019 | 11:00 AM | 11:50 AM | 2504 B | Finding New Clients | Bill Schroeder | Finding and influencing local pet owners |
| 8/26/2019 | 11:00 AM | 11:50 AM | 2504 A | Solving Inventory | Dr. Karen Felsted | If your inventory accounting isn't right, you're flying blind |
| 8/26/2019 | 2:00 PM | 2:50 PM | 2504 B | Digital Marketing | Bill Schroeder | Ten easy ways to market online that are working right now |
| 8/26/2019 | 2:00 PM | 2:50 PM | 2504 A | For Doctors and Managers | Dr. Sarah Wooten | Mindful Management 101: How to deal with reactive clients and staff |
| 8/26/2019 | 3:00 PM | 3:50 PM | 2504 B | Digital Marketing | Bill Schroeder | Understanding the numbers: A lesson in data analysis and improvement |
| 8/26/2019 | 3:00 PM | 3:50 PM | 2504 A | For Doctors and Managers | Dr. Sarah Wooten | Mindful Management 201: 5 ways to respond to challenging situations |
| 8/26/2019 | 4:00 PM | 4:50 PM | 2504 A | Better Thinking, Better Practice | Dr. Sarah Wooten | Declassified: The secrets to building unstoppable self-confidence |
| 8/26/2019 | 4:00 PM | 4:50 PM | 2504 B | Digital Marketing | Bill Schroeder | Paid search engine marketing: Do I really have to pay to play? |