December 12–15, 2019
“Every speaker will send you home with current, thoughtful, problem-piercing solutions to your hiring, firing, communication, marketing, practice finance, and personal wellbeing problems. And that’s just the start.”
— Business Channel Director and Fetch Practice Management Program Director Brendan Howard
Dive into innovative learning with practice management sessions at Fetch dvm360 conference! These sessions are open to all attendees (veterinarians and technicians included!) and are applicable toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association.
View the full program, or only show me: Clinical Program | Technician Program
The links above will take you to session pages presorted by interest, but you can search this grid any way you’d like. Type in any keyword, phrase or speaker name and dive in!
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| Date | Start time | End time | Track | Location | Speaker(s) | Session title |
|---|---|---|---|---|---|---|
| 12/12/2019 | 12:00 PM | 12:50 PM | Better Thinking, Better Practice | 7B | Dr. Hilal Dogan | Secondary trauma, the great pretender—understanding your neurobiology before it's too late |
| 12/12/2019 | 12:00 PM | 12:50 PM | Tackling the Doctor Shortage | 7A | Dr. Eva Evans | How I attract and retain millennial associates |
| 12/12/2019 | 1:00 PM | 1:50 PM | Better Thinking, Better Practice | 7B | Dr. Hilal Dogan | Techniques to start rewiring your brain and overcoming the negativity bias |
| 12/12/2019 | 1:00 PM | 1:50 PM | Finding New Clients | 7A | Dr. Eva Evans | Seven steps to attract and keep millennial clients |
| 12/12/2019 | 2:00 PM | 2:50 PM | Practice Management | 7B | Dr. Hilal Dogan | Can you implement self-care practices for your team/clinic? |
| 12/12/2019 | 2:00 PM | 2:50 PM | Practice Management Sponsored Session | 10 | Dr. Joel Parker | Sell or Salvage Seminar |
| 12/12/2019 | 2:00 PM | 2:50 PM | Practice Ownership 101 | 7A | Dr. Eva Evans | Startups: What you need to know about opening a new hospital |
| 12/12/2019 | 3:00 PM | 3:50 PM | Practice Management Sponsored Session | 10 | Dr. Joel Parker | How to Find Really Good DVMs |
| 12/12/2019 | 3:00 PM | 3:50 PM | Practice Ownership 101 | 7A | Dr. Eva Evans | "If you build it they will come" and 10 other inspiring affirmations for starting a new practice |
| 12/12/2019 | 3:00 PM | 3:50 PM | Telemed and Mission Statements | 7B | Bash Halow, LVT, CVPM | Write a mission statement that can help with hiring (and everything else) |
| 12/12/2019 | 4:00 PM | 4:50 PM | Buying and Selling a Practice | 7A | Dr. Eva Evans | Why you should sell to a millennial associate, why millennials should buy, and how to get it done |
| 12/12/2019 | 4:00 PM | 4:50 PM | Practice Management Sponsored Session | 10 | Dr. Joel Parker | The Secret to Setting Fees |
| 12/12/2019 | 4:00 PM | 4:50 PM | Telemed and Mission Statements | 7B | Bash Halow, LVT, CVPM | How to take your veterinary telemedicine to warp speed (Part 1) |
| 12/12/2019 | 5:00 PM | 5:50 PM | Telemed and Mission Statements | 7B | Bash Halow, LVT, CVPM | How to take your veterinary telemedicine to warp speed (Part 2) |
| 12/12/2019 | 6:00 PM | 6:50 PM | Evening Session | 6B | Dr. Dawn Boothe | The high points of cannabinoids |
| 12/13/2019 | 8:00 AM | 8:50 AM | Keynote Address | 6B | Drs. Mary Gardner and Sue Ettinger | Under pressure—surviving work life IMbalance |
| 12/13/2019 | 9:00 AM | 9:50 AM | Communication and High-Tech | 14B | Dr. Jeff Werber and Brandon Werber | Connected care and telemedicine: It’s not the future… it’s now! |
| 12/13/2019 | 9:00 AM | 9:50 AM | Receptionist Realities | 8 | Bash Halow, LVT, CVPM | Wanted: Octopus to work busy reception desk: A look at what CSRs do (and should be doing) in this VERY busy era of client service |
| 12/13/2019 | 10:00 AM | 10:50 AM | Communication and High-Tech | 14B | Dr. Jeff Werber | The art of case management: How to work within clients’ budgets |
| 12/13/2019 | 10:00 AM | 10:50 AM | Future Practice | 8 | Bash Halow, LVT, CVPM | Trends and products: What's the buzz? |
| 12/13/2019 | 11:00 AM | 11:50 AM | Communication and High-Tech | 14B | Dr. Jeff Werber | Own the exam room: The basics of a great appointment |
| 12/13/2019 | 11:00 AM | 11:50 AM | Future Growth, Future Clients | 8 | Brian Conrad, CVPM | Innovation that works: How to evaluate strategies to set you apart from the competition |
| 12/13/2019 | 12:00 PM | 1:30 PM | Sponsored Lunch & Learn | 11AB | Troy Leonard | 7 Effective Digital Marketing Techniques *Session open to all attendees, and box lunch provided. 1 hour CE credit.  |
| 12/13/2019 | 2:00 PM | 2:50 PM | Communication and High-Tech | 14B | Dr. Jeff Werber | Balancing high-tech medicine with warmth and compassion |
| 12/13/2019 | 2:00 PM | 2:50 PM | For Doctors and Managers! Hiring and Retaining Stars | 2 | Dr. Dave Nicol | Awesome job ads to dramatically improve your response rate |
| 12/13/2019 | 2:00 PM | 2:50 PM | Outside-industry Ideas | 8 | Brian Conrad, CVPM | Dentist's office wisdom: How my dentist's office manager schools me on workflow, compliance and a healthy bottom line |
| 12/13/2019 | 3:00 PM | 3:50 PM | Beating Bad Attitudes | 8 | Brian Conrad, CVPM | Use coaching and communication to flip the script on negative staff behavior |
| 12/13/2019 | 3:00 PM | 3:50 PM | Communication and High-Tech | 14B | Dr. Jeff Werber | Client (and team member) conflict resolution in the veterinary hospital |
| 12/13/2019 | 3:00 PM | 3:50 PM | For Doctors and Managers! Hiring and Retaining Stars | 2 | Dr. Dave Nicol | How to unleash the power of the next vet generation |
| 12/13/2019 | 5:40 PM | 6:30 PM | Evening Session | 4 | Dr. Dave Nicol | "Blunt Dissection Podcast" LIVE! Learn how a successful practitioner built their success and what lessons you can learn |
| 12/13/2019 | 5:40 PM | 6:30 PM | Evening Session | 5A | Dr. Sarah Wooten | Awaken your lionheart of courage and tame the fear of failure |
| 12/14/2019 | 7:00 AM | 8:00 AM | Sponsored Peer to Peer Breakfast | 6F | Joseph Hruban | Veterinary Practice Ownership Transitions & Avoiding Costly Mistakes *Breakfast provided; first-come, first-served and limited space available. No CE offered.  |
| 12/14/2019 | 8:00 AM | 8:50 AM | Decisions with Data | 9 | Dr. Karen Felsted | New data on five changes that really make a difference (Part 1) |
| 12/14/2019 | 8:00 AM | 8:50 AM | Fix this Practice | 10 | Bash Halow, LVT, CVPM | Anonymous advice: Study real reports from a real practice to work together to find solutions (Part 1) |
| 12/14/2019 | 9:00 AM | 9:50 AM | Decisions with Data | 9 | Dr. Karen Felsted | New data on five changes that really make a difference (Part 2) |
| 12/14/2019 | 9:00 AM | 9:50 AM | Fix this Practice | 10 | Bash Halow, LVT, CVPM | Anonymous advice: Study real reports from a real practice to work together to find solutions (Part 2) |
| 12/14/2019 | 11:00 AM | 11:50 PM | Client Relations | 9 | Dr. Karen Felsted | Lessons from video: Successfully forward-booking clients in your practice |
| 12/14/2019 | 11:00 AM | 11:50 PM | Personnel Management | 10 | Bash Halow, LVT, CVPM | Get real about raises: When they're called for and what you can do to get one (or feel good about giving one) |
| 12/14/2019 | 12:00 PM | 1:30 PM | Sponsored Lunch and Learn | 11AB | Dr. Cory Penn | Leveraging Diagnostics to Grow Your Practice *Box lunch provided. RACE application for 1 CE hour submitted; approval pending.  |
| 12/14/2019 | 2:00 PM | 2:50 PM | Payment Options | 7B | Dr. Mark Olcott | Paying for care: A summary of the existing and new ways for clients to say "Yes"  |
| 12/14/2019 | 2:00 PM | 2:50 PM | Practice Finance | 9 | Dr. Karen Felsted | Budgeting doesn't have to be boring—or hard |
| 12/14/2019 | 2:00 PM | 2:50 PM | Team Meetings | 10 | Brian Conrad, CVPM | Turn demoralizing team meetings into invigorating ones |
| 12/14/2019 | 4:00 PM | 4:50 PM | Client Expectations | 7B | Dr. Mark Olcott | Millennials in the mist: The good news/bad news for your practice's future |
| 12/14/2019 | 4:00 PM | 4:50 PM | Making a Difference | 10 | Brian Conrad, CVPM | Work life vs. non-work life: Are they in conflict? Make sure they aren't in your practice |
| 12/14/2019 | 4:00 PM | 4:50 PM | Marketing | 9 | Dr. Dave Nicol | Content marketing for vets that work (Part 1): How to build your practice rockstar brand in less than three hours a week |
| 12/14/2019 | 5:00 PM | 5:50 PM | Marketing | 9 | Dr. Dave Nicol | Content marketing for vets that work (Part 2): Examples and case studies |
| 12/14/2019 | 5:00 PM | 5:50 PM | What I've Learned | 10 | Brian Conrad, CVPM | 'Mistakes were made': Learn from the mistakes in my 25-year career and your own |
| 12/14/2019 | 6:00 PM | 6:50 PM | Finding a Job | 9 | Dr. Dave Nicol | Find your perfect practice: A strategy to help choose a workplace where you'll thrive |
| 12/14/2019 | 6:00 PM | 6:50 PM | Productive Products | 10 | Brian Conrad, CVPM | Don't give up: Here are basic tactics to keep sales where they belong—your hospital |
| 12/15/2019 | 8:00 AM | 8:50 AM | Fighting the Associate Shortage | 7B | Bill Schroeder and Tosha Zimmerman, CVT | How to attract today's job applicants online |
| 12/15/2019 | 8:00 AM | 8:50 AM | Practice Finance | 10 | Dr. Karen Felsted | Pricing strategy isn't just a fee increase (Part 1) |
| 12/15/2019 | 8:00 AM | 8:50 AM | Veterinary Leadership | 4 | Dr. Betsy Charles | Who are you? Lessons from the greatest showman |
| 12/15/2019 | 9:00 AM | 9:50 AM | Finding New Clients | 7B | Bill Schroeder | Word-of-mouth: How to build a practice tribe |
| 12/15/2019 | 9:00 AM | 9:50 AM | Practice Finance | 10 | Dr. Karen Felsted | Pricing strategy isn't just a fee increase (Part 2) |
| 12/15/2019 | 9:00 AM | 9:50 AM | Veterinary Leadership | 4 | Dr. Betsy Charles | Life is hard and not fair, so how do I thrive? |
| 12/15/2019 | 11:00 AM | 11:50 AM | Finding New Clients | 7B | Bill Schroeder | Finding and influencing local pet owners |
| 12/15/2019 | 11:00 AM | 11:50 AM | Solving Inventory | 10 | Dr. Karen Felsted | If your inventory accounting isn't right, you're flying blind |
| 12/15/2019 | 2:00 PM | 2:50 PM | Digital Marketing | 7B | Bill Schroeder | Ten easy ways to market online that arre working right now |
| 12/15/2019 | 2:00 PM | 2:50 PM | For Doctors and Managers! | 10 | Dr. Sarah Wooten | Mindful Management 101: How to deal with reactive clients and staff |
| 12/15/2019 | 3:00 PM | 3:50 PM | Digital Marketing | 7B | Bill Schroeder | Understanding the numbers: A lesson in data analysis and improvement |
| 12/15/2019 | 3:00 PM | 3:50 PM | For Doctors and Managers! | 10 | Dr. Sarah Wooten | Mindful Management 201: 5 ways to respond to challenging situations |
| 12/15/2019 | 4:00 PM | 4:50 PM | Better Thinking, Better Practice | 10 | Dr. Sarah Wooten | Declassified: The secrets to building unstoppable self-confidence |
| 12/15/2019 | 4:00 PM | 4:50 PM | Digital Marketing | 7B | Bill Schroeder | Paid search engine marketing: Do I really have to pay to play? |